Information We Collect
- Account info: email, nickname, avatar, sign-in method (e.g. Google)
- Service usage: access logs, feature usage, device and browser info, IP address, cookies
- Business data: watchlists, screener criteria, alert settings, indicator configs, AI Q&A content
- Transaction & billing: order ID, plan type, payment channel, amount and status (we do not store full payment account or card details)
How We Use Information
- Provide and maintain the service, handle sign-in and account management
- Complete payments and activate membership
- Improve product experience and features
- Security, anomaly detection and anti-fraud
- Compliance and legal obligations
Sharing & Disclosure
- Share with necessary service providers (cloud, email, market data, analytics) to deliver the service
- Share transaction-required info with third-party payment providers (e.g. PayPal, card processors)
- Share necessary info with third-party sign-in providers (e.g. Google)
- Share question content with third-party AI providers to deliver AI Q&A
- Disclose where required by law or to protect legitimate rights
Cross-border Transfer & Third Parties
Our service focuses on the US market; market data and some features may be provided by overseas or cross-region providers, and your information may be processed in different regions. We take reasonable measures to ensure data security and compliance.
Data Retention
We retain information only for as long as necessary to fulfill the service purpose; it will be deleted or anonymized after expiry or account deletion.
Information Security
We use encryption in transit, access control and security audits to protect your information, but absolute security cannot be guaranteed over the internet.
Your Rights
- Access, correct or delete personal information
- Withdraw consent or delete your account
- Other rights under applicable laws
Cookies & Similar Technologies
We use cookies to keep you signed in, remember preferences and improve experience. You can manage or disable cookies in your browser settings.
Minors
This service is intended for adults. If you are a minor, please use it under the guidance of a guardian.
Contact Us
- Operator: ChartLuma
- Email: support@chartluma.com